Amazon Connect Service

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We’ve now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.

Below are the cmdlets which are available with Amazon Connect Service

CmdletName                                      ServiceOperation                          
Add-CONNResourceTag                                TagResource                                   
Get-CONNContactAttribute                           GetContactAttributes                          
Get-CONNContactFlowList                            ListContactFlows                              
Get-CONNCurrentMetricData                          GetCurrentMetricData                          
Get-CONNFederationToken                            GetFederationToken                            
Get-CONNHoursOfOperationList                       ListHoursOfOperations                         
Get-CONNMetricData                                 GetMetricData                                 
Get-CONNPhoneNumberList                            ListPhoneNumbers                              
Get-CONNQueueList                                  ListQueues                                    
Get-CONNResourceTag                                ListTagsForResource                           
Get-CONNRoutingProfileList                         ListRoutingProfiles                           
Get-CONNSecurityProfileList                        ListSecurityProfiles                          
Get-CONNUser                                       DescribeUser                                  
Get-CONNUserHierarchyGroup                         DescribeUserHierarchyGroup                    
Get-CONNUserHierarchyGroupList                     ListUserHierarchyGroups                       
Get-CONNUserHierarchyStructure                     DescribeUserHierarchyStructure                
Get-CONNUserList                                   ListUsers                                     
New-CONNUser                                       CreateUser                                    
Remove-CONNResourceTag                             UntagResource                                 
Remove-CONNUser                                    DeleteUser                                    
Start-CONNChatContact                              StartChatContact                              
Start-CONNOutboundVoiceContact                     StartOutboundVoiceContact                     
Stop-CONNContact                                   StopContact                                   
Update-CONNContactAttribute                        UpdateContactAttributes                       
Update-CONNUserHierarchy                           UpdateUserHierarchy                           
Update-CONNUserIdentityInfo                        UpdateUserIdentityInfo                        
Update-CONNUserPhoneConfig                         UpdateUserPhoneConfig                         
Update-CONNUserRoutingProfile                      UpdateUserRoutingProfile                      
Update-CONNUserSecurityProfile                     UpdateUserSecurityProfiles                    

You can also check other AWS Services, and each services cmdlets we are providing.

Click on this Link for an Single place, where you get all the PowerShell cmdlets sorted based on the modules.

You can also refer other blogs on PowerShell at link

You can also refer other blogs on Microsoft at link

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References are taken from Microsoft and AWS

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